Terms of Service

Last Updated: February 2026

1. Acceptance of Terms

This document outlines the Terms of Service (“ToS” or “Agreement”) between Odyssey Web Solutions (“The Agency,” “We,” “Us,” or “Our”) and the client (“The Client,” “You,” or “Your”) engaging Our services. By accepting a proposal, making a payment, or otherwise instructing Us to commence work, You agree to be bound by these ToS, which are governed by the laws of Victoria, Australia.

2. Scope of Work and Deliverables

2.1. Project Proposal: The specific services, deliverables, costs, and timelines are detailed in a separate written Project Proposal or Statement of Work (“SOW”). In case of conflict, the SOW takes precedence over these ToS.

2.2. Client Responsibilities: The Client is responsible for timely provision of all necessary information, content (text, images, logos), approvals, and feedback. Delays caused by the Client may result in project suspension or a revised timeline.

2.3. Revisions: The SOW will specify the number of design or development revisions included. Any revisions requested outside of the agreed scope will be subject to additional billing at Our standard hourly rate.

3. Payment Terms and Fees

  • Deposit: All projects require a 50% mandatory upfront deposit before any work commences. This deposit is non-refundable.
  • Invoicing: Invoices for remaining fees will be issued at agreed milestones or upon project completion.
  • Payment Methods: We accept major credit cards (Visa and Mastercard) and bank transfers.
  • Late Payment: Failure to pay an invoice within 14 days may result in a suspension of services. A late payment fee of 10% per month may be applied.

4. Intellectual Property (IP)

4.1. Client IP: The Client guarantees ownership of all provided content. The Client indemnifies Us against any claim arising from the use of materials provided by You.

4.2. Transfer of IP: Upon full and final payment, the copyright for the completed custom design and code will transfer to the Client.

4.3. Agency Tools: We retain rights to our internal frameworks, development tools, and pre-existing proprietary code.

5. Warranties and Limitation of Liability

5.1. Implied Warranties: Rights under the Competition and Consumer Act 2010 (Cth) are protected.

5.2. Limited Warranty: We provide a 30-day warranty from launch to fix any bugs directly caused by Our development.

5.3. Exclusions: Warranty does not cover third-party updates, client-side code alterations, or hosting issues outside Our control.

6. Hosting

The Client is responsible for hosting unless otherwise agreed. Without an active maintenance plan, We are not responsible for security or backups post-launch.

7. Termination

If the Client terminates without cause, the 50% deposit is non-refundable and the Client is liable for work completed to date.

Odyssey Web Solutions